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Frequently asked questions

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How do I place an order?: You can place an order through our online platform by selecting your desired products and quantities. For custom orders, please visit our Custom Orders page or contact our sales team directly.
What payment methods do you accept?: We accept various payment methods including Letters of Credit (L/C), Wire Transfer, and Trade Finance solutions. Visit our Trade Finance page for more details.
How do you ensure wood quality?: We maintain strict quality control measures and work only with certified suppliers. All our products undergo thorough inspection before shipment. Learn more on our Quality Control page.
What are your shipping terms?: We offer various shipping terms including FOB, CIF, and DDP. Shipping times vary by destination and chosen method. Contact our logistics team for specific details.
Do you provide samples?: Yes, we can provide samples for most of our products. Please contact our sales team to request samples. Shipping costs may apply.

Our support team is available 24/7 to assist you with any questions or concerns.